Posted by BH
FREE ZONE MEDIA CENTER WFZR FZTV
May we soon know her name, may she get the praise and thanks she very much deserves.

She
was nowhere near the Century 16 theater in Aurora, Colorado, early
Friday morning. She didn’t confront the killer or stanch any wounds or
drive any of the injured to the hospital. She didn’t wade through the
wave of panicked, fleeing people to enter that gas-filled auditorium and
bring order to the chaos. She did none of these things, yet she should
be counted among the heroes of that horrible night. She was the calm
voice when one was most needed.
I’ve
searched the news stories about the shooting but haven’t discovered her
name, so I hope she’ll forgive me for referring to her simply as the
police dispatcher. It was at 12:39 a.m. local time when she put out
the first call for police to respond to the theater.
“Three-fifteen and Three-fourteen,” she said, addressing the two units
she was dispatching, “for a shooting at Century Theaters, 14300 East
Alameda. They say somebody’s shooting in the auditorium.” She soon came back on the air to provide more information that had come in over the telephone. “There
is at least one person that’s been shot but they’re saying there’s
hundreds of people just running around.” As we now know, that didn’t
begin to describe what was happening.
Among
cities of its size – about 325,000 people live there – Aurora is one of
the safest. The FBI reports that in 2010 there were but 1,443 violent
crimes reported to police there, including 23 criminal homicides.
Shootings, though not unheard of, are rare in Aurora, and indeed the
police radio traffic, as can be heard listen here, was light and routine in the minutes before the first shot was fired at the theater. Given what was to follow, the dispatcher might be forgiven for losing her composure.
She never did, not for a moment.
Every cop knows the frustration of having a
dispatcher on the frequency who is not quite up to the task. The
slightest delay in processing a request for assistance or information on
a license plate or the details of a suspect’s description will have a
cop grinding his teeth and pounding on the dashboard of his patrol car.
It is not a job that just anyone can handle. I was a young rookie cop
when my training officer took me to the LAPD communications center, then
located in the old Parker Center headquarters building in downtown Los
Angeles. It was important for me, he said, to see how difficult a
dispatcher’s job was. It hasn’t gotten any easier, even as the
technology has advanced with computers replacing the handwritten cards
that once were used to log radio calls and track the status of police
units. But one thing in the dispatcher’s job has remained constant even
as the tools have changed: the need to remain calm while dealing with
people who are not.
Officers
responding to the shooting call in Aurora were met with pandemonium.
Some encountered wounded victims at locations half a mile apart on the
outer perimeter of the mall where the theater is located. Those arriving
at the theater found an even more chaotic scene. As the siren of the
fire alarm siren sounded, hundreds of people were running this way and
that, some of them bleeding from gunshot wounds. Several different
officers radioed in with reports of what they had found at different
locations in and around the theater building. Quite understandably, the
emotions of some of those officers were running high, as evidenced by
their radio broadcasts. The wounded were seemingly everywhere, and none
of the officers knew if the shooting had stopped, how many shooters
there might be, or what their descriptions were. Given the scale of the
carnage, they must have assumed they were dealing with more than one.
As
the information flowed from the officers to the dispatcher, as the
requests for police and rescue personnel to respond to one location and
then another and another accumulated with maddening speed, as the
anguished voices of the wounded filtered over the radio, this remarkable
woman processed it all as calmly and efficiently as if she dealt with
this sort of thing every night of her life.
She communicated with her officers, with the fire department, and, as
the scale of the incident became apparent, with officers from Denver and
the other surrounding cities that sent people to help.
With
the capture of the suspect at the back door of the theater, things
became only marginally less complicated. Were there others? An officer
broadcast information on a possible suspect wearing a white-and-blue
plaid shirt. Where was he? Another officer passed along a report of a
man running away dressed all in black and carrying a red backpack. Where
had he gone? What was in the backpack? Were there explosives in the
theater set to kill the first responders? No one knew the answers to
these and the many other questions in the minds of those at the scene.
But
even as those questions remained unanswered, there remained the task of
attending to the dozens of wounded. Police and fire personnel
responding to mass-casualty incidents are trained to establish a triage
area where the wounded can be evaluated, with the most seriously injured
taken to hospitals first. Though this was done eventually, such was
the initial confusion at the scene that some officers put wounded
victims in their police cars and drove them to hospitals themselves.
Some even made repeated trips.
And
through it all, one police dispatcher helped guide the massive response
that would see hundreds of police and rescue personnel rush to the
scene. I’ve been a cop in a big city for more than 30 years. I’ve seen a lot of things but never anything quite like this. From
what I’ve seen it looks as though the Aurora Police Department
acquitted itself well in handling this most challenging situation. In
due season the tales of heroism among the officers will emerge, but when
the accolades are bestowed there will be no one more deserving than
that one voice on the radio. She could not have handled it better. May
we soon know her name, may she get the praise and thanks she very much
deserves.
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